Return Policy for Shopkcempress
Effective Date: October 8, 2024
Thank you for shopping with Shopkcempress. We strive to provide high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we’re here to help.
1. Returns
You have the right to return your purchased item(s) within 2 days from the date of receipt for a refund, subject to the following conditions:
- The item must be in its original condition, unused, and with all original tags and packaging intact.
- A receipt or proof of purchase must accompany the returned item.
- We only allow returns for damaged goods that are reported within the 2-day return window. We do not accept returns for items that were damaged after delivery.
2. Process for Returns
To initiate a return, please follow these steps:
- Contact our customer service team at shopkcempress@gmail.com to request a return authorization.
- Provide your order number and the reason for the return.
- Once your return request is approved, you will receive instructions on how to return your item.
3. Refunds
Upon receiving your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process your refund to your original method of payment within 30 days. Please note that shipping costs are non-refundable, and you will be responsible for paying the return shipping costs.
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 2 days of receiving the item. We will arrange for a full refund based on your preference. Please note that we do not cover damages that occur after delivery.
5. Contact Us
If you have any questions about our return policy or need assistance, please contact us at:
Email: shopkcempress@gmail.com